Refund Policy

This policy explains when a B1G IPTV subscription can be refunded, how to ask for one, and what happens after you do. It applies to subscriptions and reseller credits bought directly from us.

Try before you buy

We offer a free 24-hour test line so you can check the service on your own device and connection before paying anything. We strongly recommend using it. Most refund requests come from people who skipped the trial and later found their device or internet connection could not handle the stream — the trial exists precisely so that does not happen.

When we will refund you

You can request a full refund within 7 days of purchase if:

1. Your subscription was never delivered, or the login details we sent do not work.
2. The service is unusable because of a fault on our side, and our support team could not fix it within a reasonable time.
3. You were charged twice for the same subscription.

When we cannot refund you

A refund will not be issued where:

1. More than 7 days have passed since the purchase.
2. The problem is with your own internet connection, router, VPN or device rather than our servers. We will help you diagnose this, but a slow or unstable connection at your end is not grounds for a refund.
3. Your provider blocks IPTV traffic. Some ISPs do. A VPN usually resolves it, and we will tell you if this is what we are seeing.
4. A specific channel or event is not carried. Channel lists change without notice as broadcasters come and go. If a particular channel matters to you, check it during the free trial.
5. You shared your login details and the line was disabled for multiple simultaneous connections.
6. The subscription was bought from a reseller rather than from us directly. In that case the reseller handles the refund, under their own terms.
7. Reseller credits have been used to create lines. Unused credits can be discussed with us; used credits cannot be returned.

How to request a refund

Message us on WhatsApp at +44 7517 310422 or email [email protected] with the account username you were given and the date of purchase. Please tell us what is going wrong first — most issues are settings and take a few minutes to fix, and we would rather solve it than refund you.

How long it takes

We review requests within 48 hours. Where a refund is approved, it is returned by the same method you paid with. Card and PayPal refunds usually appear within 5 to 10 working days, depending on your bank. Cryptocurrency payments are refunded in the same currency at the rate at the time of refund.

Cancelling

Subscriptions do not renew automatically. When the paid period ends, the line simply stops. There is nothing to cancel and no recurring charge to stop. If you want to stop using the service earlier, you can just stop — but a part-used subscription is not refunded pro rata.

Changes to this policy

We may update this policy. The version published on this page at the time of your purchase is the one that applies to you.